JobNest Rider

Privacy Policy | Effective Date: September 28, 2026

1. Introduction

Welcome to JobNest Rider ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal data of our delivery drivers, riders, and service partners ("Riders"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the JobNest Rider mobile application and associated delivery platforms.

By registering as a Rider or using the JobNest Rider application, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

To facilitate dispatching, trip assignments, payout processing, and safety measures, we collect the following categories of information:

A. Personal Identification & Profile Data

  • Identity Details: Full name, profile photo, national identity card (NIC) or passport number, driving license details, and vehicle registration details.
  • Contact Details: Phone number, email address, and physical residential address.
  • Payout & Financial Details: Bank account numbers, mobile wallet IDs, and payout histories needed to process earnings.

B. Location Data (Foreground and Background)

Notice on Background Location Access: JobNest Rider collects precise location data (GPS coordinates) from your device while the app is in use and when the app is running in the background.

  • Purpose of Location Access: Location tracking is required to assign nearby pickup and delivery tasks, display optimal route navigation, allow customers/employers to track active order progress, and ensure delivery security even when the app is minimized or closed.

C. Device & Usage Technical Data

  • Device hardware model, operating system version, unique device identifiers, IP address, cellular network data, and crash/performance diagnostics logs.

3. How We Use Your Information

We process your data for essential operational and regulatory purposes:

  1. Order Dispatching & Optimization: Assigning active orders near your location and providing turn-by-turn navigation guidance.
  2. Real-Time Delivery Tracking: Broadcasting accurate delivery progress to users/employers expecting job fulfillment.
  3. Earning & Payout Calculations: Calculating trip fees, distance bonuses, incentives, and processing disbursements to your bank account.
  4. Account Verification & Fraud Prevention: Validating driver credentials, ensuring account ownership, and investigating security incidents.
  5. Support & Issue Resolution: Resolving order disputes, handling customer support requests, and troubleshooting app crashes.

4. Sharing & Disclosure of Information

We do not sell your personal data. Data is shared strictly under the following conditions:

  • With Customers / Hirers: Your name, profile photo, active vehicle registration details, contact number, and real-time location (during active deliveries) are shared with the assigned customer or employer.
  • With Service Providers: Third-party partners assisting with map navigation APIs, SMS/communication gateways, cloud server infrastructure, and payment gateways.
  • Legal & Compliance Obligations: When compelled by law, court orders, or law enforcement authorities to comply with legal requests or protect safety.

5. Location Permission & User Choices

Location tracking is fundamental to operating as a delivery rider. You can control or revoke location permissions at any time through your device system settings. However, disabling location access (including background location access) will prevent you from going online, receiving trip requests, or fulfilling active orders.

6. Security & Data Retention

  • Security Measures: We employ industry-standard encryption protocols (SSL/TLS in transit) and access restriction policies to safeguard your information.
  • Data Retention: Account data is stored while your Rider account remains active. Transactional logs, trip history, and financial payouts are retained as required by tax and legal regulations.

7. Your Rights & Data Deletion

You have the following choices regarding your personal information:

  • Profile Management: Update contact details and vehicle information directly within the app profile settings.
  • Account Deletion: Request full profile and data deletion by contacting our support team. Upon confirmation, active profile data will be permanently removed, subject to legal recordkeeping obligations.
  • Permissions Control: Manage app permissions for camera (for photo proof-of-delivery), location, and push notifications through your device settings.

8. Third-Party Services

The app integrates third-party SDKs to function effectively, including Google Maps SDK (for mapping and navigation) and Firebase (for push notifications and crash analytics). These third parties operate under their respective privacy policies.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or data privacy practices, please contact us at: